Indulge your hands in the luxurious and nourishing Whipped Tallow Hand Cream, handmade by me with Grassfed tallow direct from my farm. This rich and creamy formula is packed with the healing benefits of tallow, ensuring deep hydration and protection for your skin. Ethically sourced and organic castor oil and comfrey oil blend work wonders for soothing and repairing dry, cracked skin, leaving you with hands that feel soft and rejuvenated. Our hand cream is perfect for those with sensitive skin or skin conditions such as eczema or psoriasis, thanks to its natural and simple ingredients. Treat your hands to the best with our Whipped Tallow Hand Cream and experience the transformation for yourself!
Whipped Tallow Hand Cream Sml
Twisted Willows – Refund & Returns Policy
We want you to be completely thrilled with your tallow cream purchase. If anything isn’t right, we’re here to make it right.
1. 30-Day Satisfaction Guarantee
If you’re not 100% happy with your tallow cream for any reason, you may return it within 30 days of the delivery date for a full refund of the purchase price (excluding original shipping fees).
2. Eligibility for Return
• The product must be returned within 30 days from the date you received it.
• Items must be unused and in the same condition you received them (at least 80% of the product remaining). We understand you may need to try a small amount to test for skin compatibility.
• The product must be in its original packaging with all labels intact.
• Items marked “Final Sale” or purchased with a non-refundable promo code are not eligible for return.
3. Hygiene & Safety
Because our tallow creams are personal-care skincare products:
• We cannot accept returns on products that have been extensively used or appear unhygienic.
• Any product that shows signs of tampering or contamination will not be eligible for refund.
4. How to Return
1. Contact us within 30 days of delivery at [your email address] or through the Contact page with your order number and reason for return.
2. We’ll reply within 24–48 hours with return instructions and a return authorization number.
3. Pack the item securely in its original packaging, include the return authorization number, and ship it back to the address we provide.
4. We recommend using a tracked shipping method—you are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Refunds
• Once we receive and inspect your return (usually within 5 business days), we’ll issue a refund to your original payment method.
• Refunds typically appear in your account within 3–10 business days, depending on your bank or card issuer.
• Original shipping fees are non-refundable (except in cases of damaged or incorrect items).
6. Damaged or Incorrect Items
If your tallow cream arrives damaged, leaked, or you received the wrong product/scent, please contact us within 7 days of delivery with photos of the issue. We’ll send a free replacement or issue a full refund (including original shipping costs) — whichever you prefer.
7. Non-Returnable Items
• Gift cards
• Items on final sale or purchased during a “no-returns” promotion
• Products purchased more than 30 days ago
8. Questions?
We’re here to help! Reach us anytime at [your email] or [your phone number if applicable].
Effective date: December 11, 2025
Twisted Willows reserves the right to update this policy at any time. Purchases are governed by the policy in effect at the time of sale
